Privacy Policy
This privacy policy explains how Simon Diplock Creative collects, uses and protects personal information when you visit simondiplock.com, send an enquiry through one of the forms on this website, or get in touch by phone, email or WhatsApp. If you have any questions about how your data is handled, or would like to exercise any of your rights, email me at creative@simondiplock.com.
Last updated: 14 October 2026
Who I am
Simon Diplock Creative is the trading name of Simon Diplock, a freelance graphic and web designer based in Worthing, West Sussex. For the purposes of UK data protection law (the UK General Data Protection Regulation and the Data Protection Act 2018), I am the data controller for the personal information described in this policy.
- Address: High Street, Worthing BN11 1FN
- Email: creative@simondiplock.com
- Phone: +44 1273 044772
The information I collect:
Information you give me
When you fill in the contact form or the question form on my FAQ page, I collect the details you enter: your name, email address, company name, phone number and the details of your project or question. If you contact me by email, phone or WhatsApp, I collect your contact details and whatever you choose to tell me.
If you become a client, I also hold the information needed to deliver your project and invoice you, such as billing details, project files, content you supply and our correspondence.
Information collected automatically
When you visit this website, some technical information is collected automatically, including your IP address, browser type, device type, the pages you view and how you arrived at the site. With your consent, I use Google Analytics to collect this in aggregated form so I can understand how the website is used. Form submissions may also be checked by an automated spam-protection service, which processes your IP address and the text you submit.
How I use your information and my lawful basis
I only use your personal information when the law allows me to. The table below sets out why I use it and the lawful basis I rely on.
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry or question and preparing an estimate | Legitimate interests (responding to people who contact me) and taking steps at your request before entering into a contract |
| Delivering your project, managing our working relationship and invoicing | Performance of a contract |
| Keeping accounting and tax records | Legal obligation |
| Understanding how visitors use the website so I can improve it | Consent (analytics cookies) |
| Protecting the website and forms from spam and misuse | Legitimate interests (keeping the website secure) |
I will never sell your personal information, and I will not add you to a marketing mailing list without your clear permission.
Cookies
Cookies are small text files placed on your device when you visit a website. This site uses two types:
- Essential cookies that the website needs to work properly and securely, including a cookie that remembers your cookie choices. These do not require your consent.
- Analytics cookies set by Google Analytics, which help me understand how visitors use the site. These are only set if you accept them in the cookie banner.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique visitors | 2 years |
| _ga_[ID] | Google Analytics | Keeps track of your session | 2 years |
| cookieyes-consent | CookieYes | Remembers your cookie choices | 1 year |
You can change your cookie choices at any time using the cookie settings link on this website, or by clearing or blocking cookies in your browser settings. Blocking essential cookies may stop parts of the website working properly.
Embedded content and links to other websites
Some pages may include embedded content such as videos or images from other websites. Embedded content behaves in exactly the same way as if you had visited the other website, and that website may collect data about you, use cookies and track your interaction with the content.
This website also links to my profiles on Facebook, Instagram, LinkedIn and Pinterest, to WhatsApp, and to the Chartered Society of Designers. Once you follow a link to another website, its own privacy policy applies, so please read it.
Who I share your information with
I only share personal information with trusted service providers who help me run my business, and only as much as they need to do their job. They are not allowed to use it for their own purposes. These include:
- Website hosting: Hostinger, which stores this website and its form submissions
- Email: Hostinger, which handles my business email
- Analytics: Google, which provides Google Analytics
- Spam protection: Google ReCaptcha, which checks form submissions
- Messaging: WhatsApp (Meta), if you choose to contact me that way
- Accountant and bookkeeping software: for clients, to keep financial records
- Specialist suppliers: such as printers, photographers or illustrators, only where needed for your project and with your agreement
I may also disclose information if required to by law, for example to comply with a court order or a request from a regulator.
International transfers
Some of the service providers listed above, such as Google and Meta, may process data outside the UK, including in the United States. Where this happens, I make sure appropriate safeguards are in place, such as UK adequacy regulations (including the UK-US data bridge) or the International Data Transfer Agreement or Addendum approved by the Information Commissioner's Office.
How long I keep your information
- Enquiries that do not become projects: up to 2 years from our last contact, in case you get back in touch about the same project
- Client project and financial records: 6 years after the end of the financial year in which our work finished, to meet tax and legal requirements
- Analytics data: up to 14 months, after which Google Analytics deletes it automatically
When information is no longer needed, I delete it securely.
Keeping your information secure
This website uses an encrypted (HTTPS) connection. I keep personal information on password-protected devices and accounts with two-factor authentication where available, and I only use reputable service providers with their own security measures. No method of sending data over the internet is completely secure, but I take reasonable steps to protect your information.
Your rights
Under UK data protection law, you have the right to:
- Access the personal information I hold about you and receive a copy
- Correct information that is inaccurate or incomplete
- Erase your information, where there is no good reason for me to keep it
- Restrict how I use your information in certain circumstances
- Object to my use of your information where I rely on legitimate interests
- Data portability, meaning you can receive information you gave me in a commonly used electronic format
- Withdraw consent at any time where I rely on it, for example for analytics cookies
To use any of these rights, email me at creative@simondiplock.com. There is no charge, and I will respond within one month. I may need to confirm your identity before acting on your request.
How to complain
If you have a concern about how I use your information, please contact me first and I will do my best to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Children
This website and my services are intended for businesses and adults. I do not knowingly collect personal information from children.
Changes to this policy
I may update this privacy policy from time to time, for example if I start using a new service or the law changes. The latest version will always be on this page, with the date it was last updated at the top.
Have a question about this policy or a project in mind? Get in touch.